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Objective of study Demographics (gender, age, income education and culture), Internet experience (WWW apprehensiveness, frequency of Internet usage and comfort with the Internet), Psychological perception (risk perception, benefit perception and WWW apprehensiveness), Online shopping experience (frequency on online purchases and satisfactory levels about past online transactions). 5  Pages. Premium Research papers on online shopping State of Kansas problem solving money year 4 looking for someone to do my dissertation on physical education for 10 harvard case study solutions. Farag, S., Weltevreden, J., Van Rietbergen, T. & Dijst, M. (2006). Retrieved June 27, 2009 from . Building Consumer Trust in an Online Shop. Business Wire. 543–59. Internet sales continue to grow at phenomenal rates in both developed and developing markets. Abstract: buying clothes from the store or the market in London area?” As I look back on my experience to buy items via online shopping and shopping at the mall, there are three features that I compromise which are the knowledge of items, the time taken to purchase items and the period to receive the items officially. Online shopping is a developing industry. Internet Retailer Top 500 Guide. Research Questions • What are the factors of trust of online sellers that influence the consumer trust in online shopping? The survey was voluntary and anonymous. A major concern in building trust online deals with the issue of privacy, mainly because it is practically impossible to remain completely anonymous when buying online, whereas in most purchases of most products (except large purchases such as cars) one can enter a shop, pay in cash and avoid any disclosure of personal details or even her name. & Srinivasan, S. S. (2001). APPOVAL SHEET The IMRG Capgemini Index, which measures trends in electronic retailing, “has recorded growth of over 5,000% since it launched in April 2000 — while the ONS Retail Sales Index for high street sales has recorded growth of 21%” (Clark, 2009). Just as in the supermarket, online shopping carts are used within a single retailer’s website. Electronic consumers exhibit different buying behaviors such as; cart abandonment. Vertical Web Media (2009). 543–59. View Online Shopping Research Papers on Academia.edu for free. This thesis entitled, “The factors affect customer’s attitude towards. Chang, M. K., Cheung, W. & Lai, S. V. (2004). 15-23. Cognition-based trust is based on cognitive reasoning and interpretation of prior encounters with the company. The global Internet shopper: Evidence from shopping tasks in twelve countries. As an exploratory research study, a qualitative research … Simply put, one will build his perception regarding the trustworthiness of a company (in terms of e.g. This section will describe some of them, focusing on the consumer-oriented view. References The findings should hence be viewed in the light of those differences. RESEARCH PROPOSAL – Journal of Advertising Research 41(3), pp. Explosion of e-commerce has changed the buying patterns and preferences of customers. Cikarang-Jababeka Using various technologies (primarily “Coockies”), websites “remember” one’s shopping cart and allow purchase at a different occasion. In order to understand in its contextual framework, it should be noticed that one should Internet shopping is merely a fraction of what economists define as the “new economy”: the contemporary globalized, volatile and rapid-growing world, which evolved to a large extant from the increased use of IT communications (Triplett & Bosworth, 2002). Online Shopping And Shopping 745 Words | 3 Pages. They cannot be used as your own paper, even a part of it. DEEPAK KUMAR SUBUDHI As suggested by Mulpuru et al. What they usually buy in an online shop? 157-78. Sampling, Shopping, Marketing 1124  Words | The State Of Retailing Online 2008: Marketing Report. A study of this research is about to know the level of customer satisfaction on the online shopping services that are provided by the seller or producer that possess online shop. Retrieved June 26, 2009 from Zviran, M., Glezer, C. & Avni, I. Retrieved June 27, 2009 from , Adaptation and Standardization Research Paper. Retrieved June 26, 2009 from , Miniwatts Marketing Group. As discussed above, this paper assumes that Internet shopping is to be considered as the most important development in retailing of the past two decades. There are mixed findings on the relationship between age and online shopping intention. Online Shopping Research Paper Wednesday, October 13, 2010. 15-23. New York: Farrar Straus & Giroux. All academic papers are written from scratch by highly qualified research paper writers you can hire online. Other scholars, who focus on the technology-oriented views, use the information regarding the nature of potential customers and the available IT tools to optimize the design of web pages in order to attract surfers, prolong the duration of their stay in the website and to improve customers’ experience in a manner that should increase the probability buying (Zviran, Glezer & Avni, 2005). E-shopping in the Netherlands: does geography matter? Zhou, L., Dai, L. & Zhang, D. (2007). Consumers from an individualistic culture are more likely to use the Internet for e-commerce than those from a collectivistic culture, The technical capacities and geographical distribution of the Internet provide companies the opportunity to communicate marketing and sales messages without the boundaries (e.g. The findings presented below are organised according to the research questions, as they were defined in the introduction. (2005). World Internet Users and Population Stats. Online retail sales up 5000% since 2000, high street up by 21%. This easily-accessible information includes, for example, users’ testimonials, product specifications, prices of different retailers and availability of alternative and/or complementary products and services. (2009). (2005). The convenience of online shopping is the main attraction for the consumers. For example, a customer may develop a deep level of relationship with a vendor according to some points of affection with the latter’s image. 1.2. Journal of Electronic Commerce Research, 8(1), pp. It remains clear that very little has been done to date to understand the evolution of consumers’ motivations, likes and dislikes when purchasing groceries online, as they become more experienced with this mode of shopping. The focus of the research conducted by the authors was not on online shopping specifically but rather on the attitude towards retail web sites but using the online shopping experience as an example, with an analysis of the resulting impact on the consumers. (2009). The purpose of this research paper is to create a model on the based on technology acceptance model in order to find the other factors that influence online shopping intentions. Clearly, Internet shopping has several unique characteristics, which should be dealt with in other means than conventional retailing. Environment and Planning B: Planning and Design, 33, pp. Online Shopping or Traditional Shopping Online shopping acceptance model – a critical survey of consumer factors in online shopping. In addition to account-based payment techniques (i.e. Conclusion World Internet Users and Population Stats. Looking closely at the data, it is possible to describe a general negative relation between a region’s economic performance and growth of Internet penetration rates; these rates are extremely high in the Middle East (1,296.2% growth between the years 2000-2008), Africa (1,100.0%) and Latin America (860.9%). Many companies offer separate delivery of the product and the receipt, allowing shipments of gifts in a convenient manner directly to the recipient’s address. 3  Pages. (2009). 3.2.2 Cross-cultural Differences in a Global Network. Modern society has given us more options for shopping than we ever had before. The potential growth of on-line shopping has triggered the idea of conducting a study on on-line shopping in India. From a marketing perspective, shopping carts create a sense of affection to the product (which one has already chosen and almost own), which can significantly increase the probability of buying (Kotler & Keller, 2006). 1225112407 Online shopping attitude and behaviour are related to the consumer. Cognition-based trust determinants in e-commerce. Retrieved June 27, 2009 from Premium Extroverts, typically being … Academia.edu is a platform for academics to share research papers. That is, Internet shopping can be made at any time, from any place, and, with the aid of additional services such as credit card and home delivery, prevents many elements of what marketers define as consumer cost – additional efforts demanded from the consumer besides the payment itself (e.g. Abstract Conclusion RIMT-IMCT RIMT-IMCT ... StudyMode - Premium and Free Essays, Term Papers & Book Notes. Virtual shops minimize to a large degree the need for holding multiple inventories, logistic centres, etc. Three studies found that males purchase more online,while the other did not find any difference. Tools Farag, S., Weltevreden, J., Van Rietbergen, T. & Dijst, M. (2006). Shopping cart software, Electronic commerce, Website 1564  Words | Also, according to Experian Simmons , more than half of all consumers are “informed consumers,” indicating they tend to gather information about products before purchasing online. Special attention is put on Meta analysis studies, which provide a comprehensive overview and findings regarding the main consumer-oriented issues in the study of Internet shopping. Therefore, while conducting the literature research for this paper, I focused on solid and measureable data. Financial Statements for Amazon.com, Inc. Retrieved June 26, 2009 from , Kim, D. J. In this paper I will discuss the advantages and disadvantages of online shopping to that of traditional shopping. Asst. Introduction: Establishing a store on the Internet, allows for retailers to expand their market and reach out to consumers who may not otherwise visit the physical store. New York: Farrar Straus & Giroux. Lyris Sponsors Internet Retailer 2009. The important brands are also moving towards e commerce Zhou, Dai & Chang identify the main investigation paths within the consumer-oriented view: (2007). 4  Pages. design) and after (e.g. Changchit, Douthit, and Hoffmeyer (2005) Conducted a study on online shopping was related to online some interesting factors which is about to effect of online shoppers when they purchase from a website, more or less IJCSI International Journal of Computer Science Issues, Vol. The literature search was conducted on June 2009, using the databases ProQuest ABI/INFORM and Google Scholar. Asian Journal of Business Research Volume 1 Number 2 2011 Online Shopper Behavior: Influences of Online Shopping Decision Chayapa Katawetawaraks SCG Trading Services Co. Ltd Cheng Lu Wang University of New Haven Abstract Recent research has shown an interest in investigating consumer motivations that affect the online shopping behavior. INDEX Prepared for the Texas A&M Conference The New Economy: How New? E-shopping in the Netherlands: does geography matter? E-shopping in Bangladesh 1 | P a g e U n i v e r s i t y o f R a j s h a h i Research Paper On “E-shopping in Bangladesh” This research paper is submitted in partial fulfillment for the requirements of the degree of Masters in Business Administration Supervised By Dr. One of our research objectives is to work on factors that influence consumers to shop online, researchers have decided to study four factors such as Convenience, Time … Though online shopping is very common outside India, its growth in Indian Market, which is a large and strategic consumer market, is still not in line with the global market. (2009). Appendix Abstract As in any research in consumer behaviour, existing and prospective sellers need high-quality information to remain competitive, attract customers, build effective CRM techniques and optimize their marketing and sales communication channels. SUBMITTED BY driving to the store and wasting time on shopping). 6  Pages. & Srinivasan, S. S. (2001). The World is Flat: A Brief History of the Twenty-first Century. Introduction President University How Resilient? A total of 412 questionnaires were distributed... expand their market and reach out to consumers who may not otherwise visit the physical store. (2005). The reason for choosing this topic is because I do a lot of online shopping. (2009). In fact, Internet users from both sides of economic transactions have created a unique trade atmosphere, where buyers and sellers of all sizes can communicate so freely, that even extremely small businesses can engage in web-marketing. Koter, P. & Keller, K. L. (2006). And most importantly, it is safe to assume that this field is expected to show a high level of innovation and a steep learning curve, which can be matched only to this medium’s phenomenal growth rates. 59-74. Premium Premium Its success can be primarily related to the growth of worldwide Internet usage, which brings about trust, experience and awareness to the market offerings of online retailers. The research used a quantitative methodology based on the approach advocated by Williams (2009). Research, Qualitative research, Research methods 938  Words | A survey of 150 respondents that includes professionals from various fields and university students was conducted. Lynch, P. D., Kent, R. J. The total volumes of web sales in the US are estimated to more than $156 billion in 2009 (a growth rate of about 11% over 2008), which accounts for 6% of all retail sales in the country (Business Wire, 2009). The convenience of online shopping is the main attraction for the consumers. So online shopping has becoming a trend that is why it is necessary to make a study on online shopping usage and perception. With the changing market scenario and economical growth, the demand for online shopping has increased. Thus, trust is much more related to the perceived risks involved in Internet shopping (i.e. INDIA” Online shopping is a growing area of technology. Vertical Web Media (2009);Business Wire (2009); Including 4-years’ revenues of Amazon.com as a study case. Affect-based trust is, by definition, an emotional process, in which non-cognitive mainly emotional and social) factors are built beyond the rational impressions described above. backward and forward search of sources who are cited by or citing a given source in use. As can be seen in Table 2, the top US online retailer in 2008 was Amazon.com, whose sales are accounted for more than 10% of all sales in the Internet. Just proceed with your order, and we will find the … The emergence of web-shopping some twenty-seven years ago is a milestone in commerce in marketing. High levels of trust, in particular affect-based trust, also support other marketing efforts such as up-selling (i.e. In addition, the paper will reflect on recent advancements in this field by applying critical thinking and presenting several views of leading authors. Consumers may fear that their personal details will be used for other purposes (e.g. Typical disclosure includes name (though the use of pseudonyms is possible), email and home address, credit card number and purchasing history. The payment methods depend on the abilities of the buyer and the seller as well as on domestic banking policies. Establishing a store on the Internet, allows for retailers to expand their market and reach out to consumers who may not otherwise visit the physical store. Online shopping is a process whereby consumers directly buy goods, services etc. 3.2 Key Drawbacks and Dilemmas of E-commerce. The World is Flat: A Brief History of the Twenty-first Century. Most studies find a significant positive impact of education on purchasing. Kim, D. J. Retrieved June 26, 2009 from , Triplett, J. E. & Bosworth, B. P. (2002).‘Baumol’s Disease’ has been cured: IT and multifactor productivity in U.S. services Industries. All academic papers are written from scratch by highly qualified research paper writers you can hire online. Upper Saddle River: Pearson Prentice Hall. Research Paper About Online Shopping and more essays - all the Essays and Term Papers for you Shopping Online Research Paper 75735 150000+ College Essays This paper discusses to what extent the electronic marketing channel is the future of shopping. 41-62. Five studies found a significant positive impact,while the other two did not find any impact. Retrieved June 27, 2009 from Online shopping is the process of purchasing of goods and services with the help of the Internet without leaving ones home. As this point may expose the buyer to the risk of privacy infringement and thus may diminish the purchasing intention, online retailers are typically very concern with information security measures, primarily through Secure Sockets Layer (SSL) protocols. IB Class- 1 Professor MBA 2ND Sem Table 1 details the sources used for the findings in the proceeding section, commenting on the sources whenever necessary. various ways to buy things such as online shopping and shopping at the mall. It is therefore imperative not only to understand and respect the specific cultural variables of the target market, but also to conduct careful segmentation of the various customers. Kim (2005) defines two levels of trust, namely cognition-based and affect-based trust. According to Miniwatts Marketing Group (2009), the total number of Internet users around the world has grown by 342.2% over the last eight years. Shopping, History of the Internet, Website 687  Words | This paper, however, is not concern with validity issues, as its scope is merely to describe findings, not to criticize them. Retailing, Shopping cart software, Shopping 1659  Words | Due to wide spread internet access by people and e-commerce usage by traders, online shopping has seen a massive growth in recent years. Bachelor of Science in Economy CHAPTER 1 5.2 Segmentation: Who are the Internet Shoppers? With the development of the Internet and information technologies the global business has moved into the web due to a great number of positive factors. Need of the study Retrieved June 27, 2009 from . Internat Shopping Research Paper. The advantages of Internet shoppers for consumers and companies were discussed earlier and are rather clear. Online retail sales up 5000% since 2000, high street up by 21%. You can order a high-quality custom research paper on your topic from expert writers: EffectivePapers.com is a professional academic paper writing service committed to writing non-plagiarized custom research papers of top quality. Table 3: Findings from meta-analysis studies. Premium This paper analyses Internet shopping from the demand side point of view. Some of those tools are modified version of existing marketing research methods, whereas others are new and sometimes controversial (Chang et al., 2004). Methodology As a consequence, consumers are not only more aware to market offerings and businesses, but also enjoy greater variety of goods and services they can actually purchase, especially in those countries and regions where commerce is not sufficiently developed. Previous studied have focused on why the products of the online shopping is different from other products. 7  Pages. Research Papers On Online Shopping. 41-62. As discussed below, this form of economic restructuring, whose importance can be compared to the Industrial Revolution of the late 18th and early 19th centuries, has brought about significant changes in the roles, behaviour and functioning of consumers and businesses. The checkout process may be rather long or extremely short, as in Amazon’s 1-Click ordering technology. Although it is impractical to describe Internet shoppers as a uniform segment, and findings from several studies are not always consistent, some possible consumer trends can be found. In the U.S., two out of nine (22 percent) respondents who shop for CPG items only online were aged 50-59. Information & Management, 42(2), pp. the latter’s level of information security) according to general and/or specific impressions from different factors prior (e.g. Virtual Shopping Carts. This paper presented a great variety of directions for research and practice in this field. However, this unique retailing medium has several distinctive problems, which add to the usual dilemmas in modern marketing management. Since the beginning of the new millennium, more than 800 million people acquired Internet access, representing a growth rate of more than 360 per cent (ibid.). Findings Proceedings of the Twenty-Sixth International Conference on Information Systems. I) Introduction: Online shopping is a growing area of technology. Table 3 compares and contrast findings from two meta-analysis studies, which relate to demographic factors are determines for significant differences in online shopping patterns. The availability of online stores give you the freedom to shop at your own pace and convenience. press coverage), during (e.g. Shopping, Electronic commerce, Retailing 1271  Words | RESEARCH PAPER ON BUYING BEHAVIOUR OF ONLINE SHOPPERS SUBMITTED BY DEEPAK KUMAR SUBUDHI MBA SECTION-D 1225112407 INDEX Abstract Introduction Review of the literature Need of the study Objective of study Methodology Tools Findings Conclusion References Appendix Abstract: Online shopping is a developing industry. The convenience of, reason for choosing this topic is because I do a lot of. However, cultural differences may be highly decisive, as inconsistent results from different countries may suggest (Farag, Weltevreden, Rietbergen, & Dijst, 2006). Online Retail Industry BMG320: TOPICS IN ENTREPRENEURSHIP Carolyn Gagnon and Jonathan Goyette - April 5, 2015 ONLINE RETAIL INDUSTRY 1 2. For example, a cross-cultural empirical study by Lynch, Kent, & Srinivasan (2001) found that trust-enhancing factors, which work well in North and South America, are not effective at all in Western Europe. The research question User satisfaction from commercial web sites: The effect of design and use. Retrieved June 24, 2009 from 1.0 INTRODUCTION Based on compete.com, 94% of online shoppers conduct research before purchasing and 61% of online shoppers use search engines to discover information when shopping online. Business Wire. Rationale is that online shopping can be researched from many aspects one of which is consumer trust that is caused by multiple categories of trust. The basic idea – creating virtual marketplaces for tangible goods – has evolved into new concepts of doing business, new threats and opportunities for both sellers and buyers and even new products and services, many of which, such as web-based Video on Demand (VOD) services, are being sold and consumed as a whole within the World Wide Web. Third, and perhaps the major force behind the global consumption boom, “traditional” buyers differ from Internet shoppers by the latter’s efficient and comfortable manner of buying. This paper reveals that PE, PU, PEOU and PR significantly affect online shopping behavior of consumers. Internet vendors must receive some information about their clients. By Similarly, the online purchasing behaviors of those aged 40-49 surpassed those in … Scientific method, Online shopping, Decision theory 515  Words | 3  Pages. Zhou, L., Dai, L. & Zhang, D. (2007). (2005). 157-78. Buying behaviour and experience: how the process of Internet shopping is conducted? Zviran, M., Glezer, C. & Avni, I. South University Online Tools Online shopping acceptance model – a critical survey of consumer factors in online shopping. The State Of Retailing Online 2008: Marketing Report. (2009). Objective of study This will be achieved using a study of students aged 18 – 25 years who engage in online shopping. The advantages of E-commerce go far beyond the average buyer or the multinational company. Jump right in for more details. This thesis entitled, “The factors affect customer’s attitude towards online shopping” prepared and submitted by Zhu Rui in partial fulfillment of the requirements for the degree Bachelor of Science in Management-International Business in President University. Online Shopping: Benefits and Hazards 3.1 Practical and Theoretical Approaches in the Study of Internet Shopping, The main motivation in studying this consumption phenomenon is not merely derived from academic curiosity, of course. via want ads) in a fast and efficient fashion, Customer Relationship Management (CRM) and other forms of customer service can be done much more effectively on the Internet, bringing about better satisfaction and higher sales. When dealing with physical products, most companies outsource their delivery services to logistics companies such as DHL and UPS. Generally speaking, this field of study can be divided into two main schools, namely the consumer-oriented and the technology-oriented views. This research focuses on the most important category “the trust of online sellers” and its factors. Financial Statements for Amazon.com, Inc. Retrieved June 26, 2009 from Referring to this finding, Zhou et al. The survey finds that roughly eight-in-ten Americans are now online shoppers: 79% have made an online purchase of any type, while 51% have bought something using a cellphone and 15% have made purchases by following a link from social media sites. The three main ways to find a product in an online retailer service are direct browsing in the retailer’s website, shopping search engines (such as Google Product search), price comparison websites (such as PriceGrabber.com). History of the Internet, Internet, Shopping mall 989  Words | “A COMPARATIVE STUDY OF ONLINE AND TRADITIONAL SHOPPING METHODS FOR MAJOR CONSUMER PRODUCTS IN INDIA” It is clear, thus, that building and maintaining trust is a major concern for an online vendor. Lynch, P. D., Kent, R. J. , C. & Avni, I who shop for CPG items only were. On on-line shopping in India the products of the major online retailers reflect on recent advancements this! Payment Systems offer easy and safe purchasing from other forms of retail of. 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